AIMA: New Service Centres to Launch in September to Improve Immigration Processing

In response to the growing challenges in managing immigration processes, AIMA has announced the opening of new service centres this month. With a backlog exceeding 400,000 cases, as reported by the agency, the Portuguese government is committed to addressing this situation effectively, while maintaining the country’s safety standards.

On the 22nd of August 2024, the Minister of the Presidency António Leitão Amaro announced the opening of new service centres, set to become operational in September 2024. The Minister also detailed that these centres will be strategically located across the country to cover the entire national territory, with the largest situated in Lisbon, Portugal’s capital and primary destination for immigrants.

These new service centres will be distinguished by their provision of linguistic support and the integration of resources from various public entities to better assist immigrants. Among these is the Institute for Employment and Vocational Training (IEFP – Instituto do Emprego e Formação Profissional), which plays a crucial role in fostering employment opportunities and enhancing job quality through active employment policies, including professional training to mitigate the unemployment problem.

These new service centres will also incorporate Social Security, alongside migration associations that are recognised as non-governmental organisations. These associations, often organised by the cultural backgrounds of their members, play a vital role in defending the rights of immigrants and promoting their social well-being as they settle into their new homes. They are also characterised by the active participation of immigrants, who are not just mere recipients.

This initiative represents a highly complex operation, encompassing an extensive administrative dimension. It involves processing and verifying all immigrant documentation, followed by in-person services necessary for biometric data collection. After the steps mentioned above and their respective approval, the immigration process is finalised, and it moves on to the issuance of the relevant documents.

These service centres are temporary and scheduled to operate until the 2nd of June 2025. During this period, AIMA will be reinforced with an additional 300 personnel, divided into two specialised groups.

The first group consists of 100 personnel specialising in administrative and document processing. Their expertise will be instrumental in accelerating the initial phase of the immigration process in Portugal.

The second group, comprising 200 specialists, will focus on the subsequent and final phase of the immigration process. Their role will involve managing in-person services and collecting biometric data.